Privacy & Security

Privacy & Security

The Lovely Keepsake Company may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

Products for marketing purposes

As many of our orders are made to order and unique we often like to use photographs to show future customers what we are able to create in our marketing material.  We reserve the right to use photographs of any product we make for your in our marketing material and by placing an order you confirm that you are happy for us to do so.

Personal Information

We are committed to ensuring that your personal information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Controlling your personal information

We are committed to protecting your privacy. We will not sell, distribute or lease your personal information to third parties unless we are required by law to do so.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to us.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect.

We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). We collect information about you for 2 reasons: firstly, to process your order and secondly, to provide you with the best possible service.

What we collect

  • The type of information we will collect about you includes: your name, address, phone number, email address and credit/debit card details. Credit card details are not held on our database. We will never collect sensitive information about you without your explicit consent.
  • Other information relevant to customer surveys

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • To process your order and obtain payment
  • Internal record keeping
  • To improve our products and services
  • We may use the survey information given to identify trends in buying patterns for marketing purposes though this will all be anonymous
  • We may send promotional emails about new products, special offers or other information, only about our company, that we think you may find interesting using the email address which you have provided about our company solely

By ordering or enquiring about our products you will automatically subscribe.

You can unsubscibe by notifying us by email. We will not e-mail you in the future unless you have given us your consent.

If you have opted not to receive our marketing communications you may still receive email communications that are essential to our services. This may include information about our online services and your interactions with us. You will not be included into any marketing database.

Following the Privacy & Electronic Communications Act of Dec 03: We do not send random marketing emails to personal email addresses (spam).

The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information that we hold will be held securely in accordance with our internal security policy.

Shopify

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through Shopify‚ data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

Payment:

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read Shopify, Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).

 

Third Party Services

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

Once you leave our store‚ website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website‚ Terms of Service.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Cookies

Please see our separate page on Cookies.

 

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact enquiry@thelovelykeepsakecompany.co.uk or by mail at

The Lovely Keepsake Company

The Stone House, 18 Monckton Rise

North Newbald, York

YO43 4RX